Billing and Payments

Billing

You may contact the Billing Department with questions:

Billing @PHCKids.com

Make a Payment

Billing Information

Insurance Plans & Coverage

We accept a variety of insurance plans, including commercial and Medicaid plans. You can review our list in-network plans here. Not sure if you’re in network? Give our office a call as we may need to ask further questions to determine this. In regards to coverage, we do not know your individual benefit plan a call with your insurance company to review your contracted plan is advised.

Copays & Balances

Copays and balances will be collected at check-in for each appointment, prior to being seen. If the balance cannot be paid in full at the time of service, notify our front staff and we will connect you with a member of our billing team to make a plan. Paperwork completion fees are to be paid prior to release of the file.

Making Payments

We accept: Cash, Check, and most Credit Cards. Paper statements are sent monthly, as long as your balance is above $5.

Frequently Asked Questions

How can I add a newborn to my policy?

Call your insurance company or your employer’s HR department to notify them of the addition

How do I declare a PCP?

Call your insurance provider and assign your family to one of the doctors in our office. You can see any provider in the office, regardless of the named PCP

What do I do if a claim is rejected?

Our billing team works to resubmit denied claims as necessary. As a subscriber, you may need to call your insurance company directly

Why is my balance so high?

Every insurance plan is different. If you have a high deductible plan, insurance coverage is minimal until your deductible is met

How can I pay my bill?

You can pay via the online payment portal, mailed check, over the phone with a card, or in office

Can I get an itemized bill?

For a line by line statement, you can call our billing department or ask a member of our front staff to print one for you next time you’re in the office

Why am I not getting paper statements?

For balances under $5, we do not send monthly paper statements. If you have ever had a change of address, ensure your billing address is current as well. You can verify this information next time you’re in or give us a call

Do you offer flexible payment schedules?

Our billing team would be happy to discuss setting up a payment plan for outstanding balances that are unable to be paid in full